Shipping and Delivery Policy

At Phayel Enterprises, we sell digital products exclusively. This policy explains how our digital products are delivered to customers.

1. Digital Products

All products sold by Phayel Enterprises are digital in nature and include:

• Online video courses
• Downloadable ebooks (PDF format)
• Source code files and project resources
• Digital certificates of completion

2. Delivery Method

Since all our products are digital, there is no physical shipping involved. Products are delivered electronically:

• Instant Access: Course access is provided immediately upon successful payment.
• Email Confirmation: You will receive an email with login credentials and access instructions.
• Online Platform: All courses are accessible through our online learning platform.
• Downloads: Ebooks and resources can be downloaded from your course dashboard.

3. Delivery Timeline

• Course Access: Instant (within minutes of successful payment)
• Confirmation Email: Within 15 minutes of purchase
• Downloadable Resources: Available immediately in your dashboard
• Certificate: Generated upon course completion

4. Access Requirements

To access your purchased digital products, you will need:

• A valid email address (used during purchase)
• Internet connection
• A web browser (Chrome, Firefox, Safari, or Edge recommended)
• Device capable of playing video content (computer, tablet, or smartphone)

5. Access Duration

• Lifetime Access: All purchased courses come with lifetime access.
• No Expiry: Your access does not expire as long as the course is available on our platform.
• Updates: You will receive any course updates at no additional cost.

6. Delivery Issues

If you experience any issues with accessing your purchased products:

• Check your spam/junk folder for the confirmation email
• Ensure you're using the correct email address
• Try clearing your browser cache and cookies
• Contact us at mail@phayel.com for immediate assistance

7. No Physical Shipping

Please note:

• We do NOT ship any physical products
• No shipping address is required for purchase
• No shipping charges apply to any purchase
• Products are delivered 100% electronically

8. International Access

Our digital products can be accessed from anywhere in the world:

• No geographical restrictions on course access
• Content is delivered via our servers accessible globally
• Customers from any country can purchase and access courses

9. Technical Support

If you face any technical difficulties accessing your course:

• Email us at mail@phayel.com with your issue description
• Include your order ID and registered email
• Our support team will respond within 24-48 hours

10. Contact Us

For any questions about delivery or accessing your products:

• Email: mail@phayel.com
• Response Time: Within 24-48 hours on business days
• Address: Tezpur, Sonitpur, Assam, 784149, India