Refund and Cancellation Policy

At Phayel Enterprises, we are committed to customer satisfaction. This policy outlines the terms and conditions for refunds and cancellations of our digital course products.

1. Digital Products Nature

Please note that all our products are digital in nature (online courses, ebooks, downloadable resources). Due to the instant-access nature of digital products, our refund policy differs from physical products.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Technical Issues: If you are unable to access the course due to technical problems on our end that cannot be resolved within 48 hours.
  • Duplicate Purchase: If you accidentally purchased the same course twice, we will refund the duplicate purchase.
  • Course Not as Described: If the course content significantly differs from what was advertised on the course page.

3. Refund Request Period

  • Refund requests must be submitted within 7 days of the purchase date.
  • Requests made after 7 days will be reviewed on a case-by-case basis.
  • You must not have completed more than 25% of the course content to be eligible for a refund.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after purchase
  • Failure to complete the course
  • Lack of time to complete the course
  • Not meeting the course prerequisites
  • Dissatisfaction with content that matches the course description
  • If more than 25% of the course has been accessed
  • If the ebook or downloadable resources have been downloaded

5. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to mail@phayel.com with the subject line "Refund Request"
  • Include your full name and email address used for purchase
  • Provide the order ID or transaction reference number
  • State the reason for the refund request
  • Attach any relevant screenshots if applicable

6. Refund Processing

  • We will review your refund request within 3-5 business days.
  • You will receive an email notification about the status of your request.
  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Bank processing times may vary; please allow additional time for the amount to reflect in your account.

7. Partial Refunds

In some cases, partial refunds may be granted:

  • If you have completed between 10-25% of the course, a 50% refund may be considered.
  • Partial refunds are granted at our sole discretion.

8. Order Cancellation

Since our products are digital and delivered instantly:

  • Orders cannot be cancelled once payment is processed.
  • Access to course materials is provided immediately upon successful payment.
  • For any issues with your purchase, please contact us immediately.

9. Chargebacks

If you initiate a chargeback or payment dispute with your bank without first contacting us for a resolution:

  • Your access to all purchased courses will be revoked.
  • Your account may be permanently suspended.
  • We encourage you to contact us first to resolve any issues.

10. Contact Us

For refund requests or any questions about this policy, please contact us:

  • Email: mail@phayel.com
  • Response Time: Within 24-48 hours on business days
  • Address: Tezpur, Sonitpur, Assam, 784149, India

Last Updated: January 2026

Effective Date: January 2026