Privacy Policy
This Privacy Policy describes how Phayel Enterprises ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.
1. Information We Collect
We collect information you provide directly to us, including:
- Personal Information: Name, email address, mobile phone number when you make a purchase or contact us.
- Payment Information: Payment details are processed securely by Razorpay. We do not store your complete credit/debit card information on our servers.
- Communication Data: Information you provide when you contact us for support or inquiries.
2. How We Use Your Information
We use the information we collect to:
- Process your purchases and deliver digital products
- Send you transaction confirmations and receipts
- Provide customer support and respond to inquiries
- Send important updates about your courses
- Improve our services and user experience
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment Processors: Razorpay to process your payments securely
- Service Providers: Third-party services that help us operate our business (email services, hosting)
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for all data transmission
- Secure payment processing through Razorpay
- Regular security assessments
- Limited access to personal data
5. Cookies and Tracking
We may use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve our website functionality
You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent where applicable
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Purchase records are maintained for accounting and legal compliance purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: mail@phayel.com
- Address: Tezpur, Sonitpur, Assam, 784149, India